Flight Delays and Schedule Adjustments
What happens if my flight is delayed?
Oh yes, flights get delayed but, don't worry, your executive chauffeur taxi service will monitor your flight status. If your flight is delayed, they will adjust the pickup time accordingly at no extra charge. We highly recommend nominating a pick-up time, say, 45 minutes after landing, we follow your nominated pick up time either the flight is delayed or arriving early.
What happens if I am delayed at passport control/luggage claim?
Your driver will wait for a specified duration (usually up to an hour) after your flight lands. If you anticipate further delays, inform our Customer Service or your allocated driver / chauffeur as soon as possible.
Oh yes, flights get delayed but, don't worry, your executive chauffeur taxi service will monitor your flight status. If your flight is delayed, they will adjust the pickup time accordingly at no extra charge. We highly recommend nominating a pick-up time, say, 45 minutes after landing, we follow your nominated pick up time either the flight is delayed or arriving early.
What happens if I am delayed at passport control/luggage claim?
Your driver will wait for a specified duration (usually up to an hour) after your flight lands. If you anticipate further delays, inform our Customer Service or your allocated driver / chauffeur as soon as possible.
Booking and Cancellation
How can I cancel my booking and will I get a refund?
Cancellations can usually be made through the service’s website or customer service. Refund policies vary, so check the specific terms when you book. Terms and conditions will be in the booking confirmation that you received. Please take time to read.
Do I have to book my journey in advance?
We recommend booking in advance to ensure availability and timely service. Last-minute bookings may be accepted based on availability. If you book late, we will respond within five minutes. For urgent requests, call us after this time for faster processing. Please note that urgent requests may incur higher fares due to the resources needed to organize your trip.
How can I book my private transfer?
Bookings can be made online or via phone. You will need to provide your flight details and destination including contact informations, the vehicle preference and what service do you need.
How do I book a return journey?
You can book a return journey at the same time as your initial booking, or arrange it separately through the company’s booking system or via electronic mail.
How do I schedule my airport pickup properly?
Provide your flight details, including arrival time and flight number, to ensure the driver meets you at the correct time and location. We recommend nominating a pick-up time, if you have checked in luggage, it is recommended to have a pick-up at least one hour after landing. We are highly organised and you will have the driver and car details including the photo of the driver, car and dedicated meeting point. Your driver / chauffeur can also be reached using WhatsApp connectivity.
How do I schedule my pickup to include traffic delays?
Professional chauffeur services typically account for traffic delays, but providing any known traffic information during booking can help. We follow your pick up time and ensure that we are in the right location at the right time. You will also received timely reminders by way of e-mail and text message so you are aware of what is going on and where is your driver.
Cancellations can usually be made through the service’s website or customer service. Refund policies vary, so check the specific terms when you book. Terms and conditions will be in the booking confirmation that you received. Please take time to read.
Do I have to book my journey in advance?
We recommend booking in advance to ensure availability and timely service. Last-minute bookings may be accepted based on availability. If you book late, we will respond within five minutes. For urgent requests, call us after this time for faster processing. Please note that urgent requests may incur higher fares due to the resources needed to organize your trip.
How can I book my private transfer?
Bookings can be made online or via phone. You will need to provide your flight details and destination including contact informations, the vehicle preference and what service do you need.
How do I book a return journey?
You can book a return journey at the same time as your initial booking, or arrange it separately through the company’s booking system or via electronic mail.
How do I schedule my airport pickup properly?
Provide your flight details, including arrival time and flight number, to ensure the driver meets you at the correct time and location. We recommend nominating a pick-up time, if you have checked in luggage, it is recommended to have a pick-up at least one hour after landing. We are highly organised and you will have the driver and car details including the photo of the driver, car and dedicated meeting point. Your driver / chauffeur can also be reached using WhatsApp connectivity.
How do I schedule my pickup to include traffic delays?
Professional chauffeur services typically account for traffic delays, but providing any known traffic information during booking can help. We follow your pick up time and ensure that we are in the right location at the right time. You will also received timely reminders by way of e-mail and text message so you are aware of what is going on and where is your driver.
Payment Methods
How can I pay for my journey?
Payment methods typically include credit/debit cards, online payments, and sometimes cash. We usually send a secured payment link via iZettle, a division of Paypal. Secured and robust. You just need to click the secured payment link and the payment system will guide you on how to pay, it's a typical online shopping payment.
Do I have to pay in advance, or can I pay in cash as well?
Many services require advance payment, but some may allow cash payments directly to the driver. We can only secure your car and driver once the journey is paid for. We have updated our workflow to reflect our commitment to you and expect the same level of commitment from our drivers and clients.
Can I pay by debit/credit card to the driver directly?
Yes, you can pay by debit or credit card directly to the driver on the day of your travel. However, this is not recommended due to potential connectivity issues that can lead to a negative experience. We recommend using a secure payment link instead, the link will be sent via e-mail or your mobile phone.
Payment methods typically include credit/debit cards, online payments, and sometimes cash. We usually send a secured payment link via iZettle, a division of Paypal. Secured and robust. You just need to click the secured payment link and the payment system will guide you on how to pay, it's a typical online shopping payment.
Do I have to pay in advance, or can I pay in cash as well?
Many services require advance payment, but some may allow cash payments directly to the driver. We can only secure your car and driver once the journey is paid for. We have updated our workflow to reflect our commitment to you and expect the same level of commitment from our drivers and clients.
Can I pay by debit/credit card to the driver directly?
Yes, you can pay by debit or credit card directly to the driver on the day of your travel. However, this is not recommended due to potential connectivity issues that can lead to a negative experience. We recommend using a secure payment link instead, the link will be sent via e-mail or your mobile phone.
Identifying Your Driver and Vehicle
How will I find my driver in the airport?
Your driver will usually meet you at the arrivals hall with a sign displaying your name or the company’s logo. Driver informations are usually sent in advance with photo and contact details. There is an allocated meeting point in every airport, the pick-up location will be included in your booking confirmation and when we allocate your driver.
How will I find my driver at a train station, port, ferry, or hotel?
Drivers often meet passengers at designated pick-up points, with clear signage. Specific details will be provided upon booking. We are highly organise and efficient and the small little things are covered. You will be well-informed who is your driver and where is the meeting point.
How will I spot my driver/car on a busy road?
Drivers may communicate their location via phone or app. They often use distinctive signage or logos on the vehicle for easy identification. You will receive a notification about your driver and vehicle details.
Your driver will usually meet you at the arrivals hall with a sign displaying your name or the company’s logo. Driver informations are usually sent in advance with photo and contact details. There is an allocated meeting point in every airport, the pick-up location will be included in your booking confirmation and when we allocate your driver.
How will I find my driver at a train station, port, ferry, or hotel?
Drivers often meet passengers at designated pick-up points, with clear signage. Specific details will be provided upon booking. We are highly organise and efficient and the small little things are covered. You will be well-informed who is your driver and where is the meeting point.
How will I spot my driver/car on a busy road?
Drivers may communicate their location via phone or app. They often use distinctive signage or logos on the vehicle for easy identification. You will receive a notification about your driver and vehicle details.
Vehicle Options and Comfort
What vehicle do I choose?
Select a vehicle based on your group size and luggage requirements. Options typically range from standard sedans to luxury vans (6,7 or 8 seater MPV Mercedes or other vehicle brand). Select your vehicles and let us know.
What are the exact vehicle models for each category?
Vehicle models vary by service, but categories often include luxury sedans (e.g., Mercedes E, S or V Classes), SUVs, and executive vans (e.g., Mercedes V-Class).
Can I access the vehicle while using a wheelchair?
Unfortunately, these Mercedes vehicles are not wheelchair accessible. We can refer you to companies with wheelchair accessible vehicle.
Are pets or guide dogs allowed in the vehicle?
Legally, guide dogs are allowed and it needs to be declared during booking, if it's not a guide dog, the driver has the right to refuse carriage when it's not declared during booking and acceptance of the job, we will find a driver that accepts pet dogs, the fare may change as the car needs to be valet for health and safety purposes. Here's a guidance about guide dogs on taxis and private hire vehicles.
Do I need a child seat or can I reserve one?
Child seats can usually be reserved in advance. Inform the service of your needs when booking. Did you know that taxis are exempted? Find and read what is the regulations about child seat usage for taxis.
Can we get Internet access during our transfer?
Some luxury services provide in-car Wi-Fi. Confirm availability when booking. Most of our executive chauffeur service are wi-fi equipped. Please advise us when booking.
Can we have some refreshments waiting in the vehicle?
Refreshments can often be arranged upon request. Specify your preferences when booking, this needs to be arrange when booking.
Select a vehicle based on your group size and luggage requirements. Options typically range from standard sedans to luxury vans (6,7 or 8 seater MPV Mercedes or other vehicle brand). Select your vehicles and let us know.
What are the exact vehicle models for each category?
Vehicle models vary by service, but categories often include luxury sedans (e.g., Mercedes E, S or V Classes), SUVs, and executive vans (e.g., Mercedes V-Class).
Can I access the vehicle while using a wheelchair?
Unfortunately, these Mercedes vehicles are not wheelchair accessible. We can refer you to companies with wheelchair accessible vehicle.
Are pets or guide dogs allowed in the vehicle?
Legally, guide dogs are allowed and it needs to be declared during booking, if it's not a guide dog, the driver has the right to refuse carriage when it's not declared during booking and acceptance of the job, we will find a driver that accepts pet dogs, the fare may change as the car needs to be valet for health and safety purposes. Here's a guidance about guide dogs on taxis and private hire vehicles.
Do I need a child seat or can I reserve one?
Child seats can usually be reserved in advance. Inform the service of your needs when booking. Did you know that taxis are exempted? Find and read what is the regulations about child seat usage for taxis.
Can we get Internet access during our transfer?
Some luxury services provide in-car Wi-Fi. Confirm availability when booking. Most of our executive chauffeur service are wi-fi equipped. Please advise us when booking.
Can we have some refreshments waiting in the vehicle?
Refreshments can often be arranged upon request. Specify your preferences when booking, this needs to be arrange when booking.
Lost Items and Tips
What happens if I forget something in the car?
Contact the service as soon as possible. They will assist in retrieving your lost item. Our drivers normally check the vehicle when the passenger leave the vehicle.
Are tips included and do I have to tip?
Tipping policies vary. Some services include gratuity in the fare, while others leave it at your discretion. Yes, tips are on your discretion. If you paid via a secured payment link and you wanted to add tip for the chauffeur / driver, please contact our Customer Support Team, they can send you a secured payment link and the tip goes 100% to your driver / chauffeur.
Contact the service as soon as possible. They will assist in retrieving your lost item. Our drivers normally check the vehicle when the passenger leave the vehicle.
Are tips included and do I have to tip?
Tipping policies vary. Some services include gratuity in the fare, while others leave it at your discretion. Yes, tips are on your discretion. If you paid via a secured payment link and you wanted to add tip for the chauffeur / driver, please contact our Customer Support Team, they can send you a secured payment link and the tip goes 100% to your driver / chauffeur.
Pricing and Working Hours
Is the quoted price fixed, or are there extra charges applicable?
Quoted prices are usually fixed, but extra charges may apply for additional waiting time or special requests. Confirm all charges when booking.
What are our working hours?
Most chauffeur services operate 24/7. Verify this with the specific service you choose.
Quoted prices are usually fixed, but extra charges may apply for additional waiting time or special requests. Confirm all charges when booking.
What are our working hours?
Most chauffeur services operate 24/7. Verify this with the specific service you choose.
Other concerns
If you have any other concerns, please contact our highly efficient Customer Support Team, they aimed to reply within five (5) minutes or at least within the day if the operations are busy.
